Question 1

Are your jerseys authentic?

Accepted Answer

Yes. Every jersey on ThePrimeKits is sourced from official manufacturers — same crest, fabric, and finish as what the players wear.

Question 2

What sizes do you stock?

Accepted Answer

Jerseys run S, M, L, XL, and XXL. Check the Size Guide on each product page for exact chest and length measurements.

Question 3

How long does delivery take?

Accepted Answer

Akwa Ibom: same or next working day. South-South: 1–3 working days. Other Nigerian states: 2–5 working days. International: 7–21 working days.

Question 4

How much is delivery?

Accepted Answer

Akwa Ibom ₦1,500 · South-South ₦2,500 · Other states ₦3,500. Delivery is free on orders over ₦100,000 within Nigeria.

Question 5

Can I customize my jersey with a name and number?

Accepted Answer

Yes. Add name and number personalization on the product page for a flat ₦3,000. Customized jerseys add 1–2 working days for printing and cannot be returned unless defective.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major cards (Visa, Mastercard, Verve), bank transfer, and USSD through Paystack — secure and encrypted.

Question 7

Can I buy without an account?

Accepted Answer

Yes. Guest checkout is fully supported. You'll still receive order updates by email.

Question 8

How do I return an item?

Accepted Answer

Open your dashboard → Orders → Returns, or WhatsApp +234 701 249 0661 within 7 days of delivery. See our Refund Policy for full details.

Question 9

Do you ship internationally?

Accepted Answer

Yes. Shipping fees are calculated at checkout based on destination. Import duties may apply and are the buyer's responsibility.

Question 10

I'm not receiving your emails.

Accepted Answer

Please check your spam or junk folder and mark the email as "Not spam" to make sure future messages land in your inbox.

Frequently asked questions